At thejasmine.my, we value our customers and strive to provide you with quality products and services. This Refund Policy outlines the conditions under which refunds and returns are accepted.

1. Eligibility for Refunds & Returns

1.1 Refunds or returns are only applicable if:

  • The item received is defective, damaged, or incorrect.

  • The request is made within [7/14 days – choose timeframe] from the date of delivery.

  • The product is unused, in its original packaging, and in the same condition as received.

1.2 Items that are not eligible for refund/return include (but are not limited to):

  • Sale or clearance items

  • Perishable goods (if any)

  • Personalized or custom-made items

  • Digital products or downloadable content

2. Process for Refund/Return

2.1 To request a refund/return, please contact us

2.2 Please provide:

  • Order number

  • Proof of purchase (receipt or confirmation email)

  • Photo/video evidence of the issue (if applicable)

2.3 Once your request is approved, you may need to ship the item back to us at your own cost (unless the return is due to our error).

3. Refund Approval

3.1 After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
3.2 Approved refunds will be processed within [7–14 business days] via your original method of payment.

4. Exchanges (If Applicable)

If the item is defective or damaged, you may choose to exchange it for the same product instead of a refund (subject to stock availability).

5. Late or Missing Refunds

  • If you haven’t received your refund after the stated processing time, please first check with your bank/credit card provider.

  • If the issue persists, contact us directly at [Insert Email].

6. Company Rights

We reserve the right to refuse a refund/return if:

  • The product has been used, damaged due to customer negligence, or not returned in original condition.

  • The request is made after the allowed timeframe.